Veterinary Office Practice provides an inside look at the role and duties of the veterinary assistant in an animal hospital or private veterinary practice. Students will benefit from three main focuses of the text including the assistant's responsibilities, the importance of interpersonal communication skills with clients and co-workers, and how the billing and payments system works. By gaining perspective about the entire veterinary health care team, as well the details that keep the practice operating smoothly, readers will come away with a thorough understanding of the contribution they can make as a veterinary office assistant. In addition to providing students with a strong knowledge base on the subject, the author offers students and teachers additional instructional material to clarify the purpose of the information. Included are classroom exercises to encourage discussion of practice concepts, clear objectives and easy-to-grasp concepts as well as test bank questions and answers. As an added information resource, each chapter contains recommended Web sites with related information and interactive tools.